01. Who We Are
This website is owned and operated by:
Clinic: ImmunoHope
Doctor: Dr. Vikesh Shah, MBBS, MD (AIIMS Delhi) — Cancer Immunotherapy Specialist
Address: 4th Floor, Galaxy Building, Law Garden, Opp. National Handloom, C.G. Road, Ahmedabad, Gujarat — 380006
Phone: +91-96014 79202 / +91-63588 56651
Email: info@immunohope.com
Website: https://www.immunohope.com
For the purposes of India’s Digital Personal Data Protection Act, 2023 (DPDPA), ImmunoHope is the Data Fiduciary responsible for your personal data. Dr. Vikesh Shah is the Grievance Officer.
02. What Information We Collect
2.1 Information You Provide Directly
When you complete our contact form, submit an appointment request, or write to us, you may share:
- Your name, phone number, and email address
- Age, gender, and relevant health details (such as cancer type, treatment history, or stage of disease)
- Your city or location
- The message or query you have written
Health information is requested only where it is directly relevant to understanding your enquiry or preparing appropriately for a consultation.
2.2 Information Collected Automatically
When you visit immunohope.com, our servers and analytics tools automatically collect certain technical data:
- Your IP address and approximate city-level location
- Browser type, device type, and operating system
- Pages visited, time spent, and the source that brought you to the site
This data is used in aggregate form only, to understand how the website is being used and how we can improve it. It is not linked to your personal identity.
2.3 Cookies
We use cookies — small text files placed on your browser — to keep the site functioning properly and to collect anonymised usage statistics through Google Analytics. We do not use cookies to store personally identifiable information.
You may disable cookies at any time through your browser settings. Some website features (such as forms) may not function optimally without cookies, but all content remains accessible.
03. How We Use Your Information
Information you share with us is used for the following purposes:
- Responding to your medical or general enquiries
- Scheduling, confirming, or following up on consultation appointments
- Providing relevant information about immunotherapy services at ImmunoHope
- Improving the content, functionality, and accessibility of our website
- Meeting applicable legal, regulatory, or court-directed obligations
We do not send unsolicited promotional messages. We do not sell, rent, or share your personal data for commercial purposes. We do not build advertising profiles.
04. Legal Basis for Processing Your Data
We process your personal data on the following grounds under the Digital Personal Data Protection Act, 2023:
- Consent: You provided consent when you submitted information through a form on this website.
- Legitimate Interests: We have a legitimate clinical interest in responding to health enquiries received through this website.
- Legal Obligation: We may process or retain data to comply with applicable Indian law, regulatory requirements, or directions from a competent court or authority.
Health information – such as your cancer diagnosis or treatment history — constitutes sensitive personal data. We treat it with heightened care and security, and use it solely to address your specific enquiry or facilitate your consultation.
05. Who We May Share Your Data With
We do not sell or rent your personal data. We may share it only in the following limited circumstances:
- With affiliated hospitals (DHS Hospital, Sushrusha Hospital, 21st Century Hospital Vapi, HCC Hospital, Trimurti Hospital Junagadh, and Ved Hospital Mumbai) — only when clinically relevant to your consultation, and only with appropriate safeguards.
- With technology service providers (website hosting, secure email platforms) who process data solely on our behalf, under written data processing agreements, and subject to confidentiality obligations.
- Where required by Indian law, a valid court order, or a direction from a competent government authority.
— Your Health Data Will Never Be Sold
We will never sell your health data. Your cancer diagnosis, treatment history, or any other health information you share with us will not be disclosed to insurance companies, pharmaceutical companies, or any commercial entity without your explicit prior written consent.
06. How Long We Retain Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected:
- Contact form enquiries: Up to 24 months from the date of submission, or until you request deletion (whichever is earlier).
- Appointment and consultation records: For the period required under the National Medical Commission’s medical records guidelines – a minimum of three years from the date of your last consultation.
- Website analytics data: Up to 24 months, in anonymised and aggregated form only.
Once the applicable retention period has expired, data is securely deleted or irreversibly anonymised.
07. Your Rights Under the DPDPA, 2023
As a Data Principal under India’s Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: You may request details of what personal data we hold about you.
- Right to Correction: You may ask us to correct personal data that is inaccurate, incomplete, or out of date.
- Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
- Right to Withdraw Consent: You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
- Right to Grievance Redressal: You may raise a complaint with our Grievance Officer. If unresolved, you may approach the Data Protection Board of India once constituted under the Act.
- Right to Nominate: You may nominate another person to exercise these rights on your behalf in the event of your incapacity or death.
To exercise any of these rights, please email us at info@immunohope.com with the subject line ‘DPDPA Data Request’. We will respond within 30 days of receipt.
08. How We Protect Your Data
We take reasonable technical and organisational measures to safeguard your personal information, including:
- SSL/HTTPS encryption across all pages of immunohope.com
- Access to personal data restricted to Dr. Shah and authorised clinic staff only
- Secure email systems for all patient-related communications
- Periodic review and update of our data security practices
No online system is entirely without risk, and we cannot guarantee absolute security against all threats. However, in the event of a personal data breach that is likely to adversely affect your rights, we will notify you promptly as required under the DPDPA, 2023.
09. Children’s Privacy
ImmunoHope treats paediatric cancer patients. Where a parent or legal guardian submits information on behalf of a child under 18 years of age, we treat all such data as sensitive personal data and apply the highest level of care.
We do not knowingly solicit or collect personal information directly from minors without verified parental or guardian consent. If we become aware that personal data has been submitted by or on behalf of a minor without appropriate consent, we will delete it promptly.
10. Links to External Websites
This website links to affiliated hospitals, research publications, and external medical resources such as PubMed and ASCO. This Privacy Policy does not apply to those external websites. We recommend reading the privacy policy of any third-party site you access through a link on immunohope.com.
11. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or in applicable law. When revisions are made, the Effective Date at the top of this page will be updated. We encourage you to review this page periodically.
Continuing to use immunohope.com after revisions are posted constitutes your acceptance of the updated policy.
12. Grievance Officer & Contact
For privacy-related queries, data requests, or complaints:
Grievance Officer: Dr. Vikesh Shah
ImmunoHope, 4th Floor, Galaxy Building, Law Garden, C.G. Road, Ahmedabad, Gujarat — 380006
Email: info@immunohope.com | Phone: +91-96014 79202
We aim to respond to all privacy-related requests within 30 days.